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Member Service Representative

  • Category: Edmonton & Area
  • Location: Castle Downs YMCA
  • Posted: April 24, 2019
  • Application deadline: Open until a suitable candidate is found.


About Us:
The YMCA of Northern Alberta is a registered charity operating in Edmonton since 1907, Wood Buffalo since 1975 and in Grande Prairie since 2007 and is excited to be extending our reach into Red Deer in 2019. The YMCA’s Mission is to create life-enhancing opportunities for the growth and development of all people in spirit, mind and body. The YMCA is committed to the values of respect, honesty, caring, responsibility, diversity and social inclusion.

About this Job Role (Membership Sales and Services Representative):
The YMCA of Northern Alberta is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants. The Representative will facilitate membership retention, recruitment and reconnection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.

Key Responsibilities:
• Ongoing relationship development with members: welcome and greet members to the Centre, provide information on programs and services, and provide centre tours to new members.
• Solicit feedback from members and the public through focus group meetings, comment cards, surveys, web use and personal contacts. Conduct regular walk-throughs of locker rooms to report member feedback to cleaning staff and manager on duty.
• Register members into database for memberships, programs, bookings etc and ensure registration and wait lists are monitored and managed accordingly.
• Accurate cash handling of registration payments, NSF payments, point of sale purchases, rentals, Strong Kids donations etc.
• Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
• At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. standards and best practices.
• Role model a personal commitment to a healthy lifestyle.
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.

Education/Certifications/Credentials/Professional Registration
• High School Diploma
• Standard First Aid, CPR-Level C, and WHMIS Certification
• Successful candidates will be required to provide a current and satisfactory Police Information Check including a Vulnerable Sector Search.

• Minimum of 1-year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
• Experience working with volunteers and/or in a non-profit environment will be considered an asset.
• Crisis management and/or conflict resolution experience an asset.
• Excellent organization, multi-tasking, time management, communication and interpersonal skills.
• Strong computer skills: working knowledge of Microsoft Office.
• Friendly, outgoing, and welcoming personality.

To apply

Applicants are requested to apply for this position directly through our website at

Note: A Security Clearance Check is a condition of employment for successful candidates. The check must be completed prior to commencement of work and is the financial responsibility of the candidate.